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Mandatory Appointment of Compliance Officers

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2026-05-27

Gaming operators in India now face stricter compliance staffing requirements.

To ensure real-time enforcement of user safety guidelines, the central government now requires all registered interactive gaming applications to appoint India-resident compliance officers. Platforms must formally employ a Chief Compliance Officer, a Nodal Contact Person, and a Resident Grievance Officer who are personally liable for regulatory breaches. These executives must ensure that user complaints are officially acknowledged within twenty-four hours and fully resolved within fifteen days. This operational requirement significantly increases overhead costs for emerging startups but provides a transparent, legally sound framework for consumer dispute resolution.

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